All Work/Positions With National Communications Service, Inc. is performed with & at Microsoft

Bell Escalations (Part of the MS-Bell Team) - National Communications Services, INC, Bellevue, WA Oct. 06 - Mar. 07
• Perform Customer on a phone queue and through e-mail
• Coordinate Event Lines Service Request’s for Event Techs
• Coordinate Circuit Order Service Request’s for Project Technicians
• Coordinate MSNBC Service Request’s for MAC Technicians
• Coordinate Civica Service Request’s for MAC Technicians
• Create Logs from the Service and Communication Screens

Tier 1 Voicemail Administrator (Part of the MS-Bell & PSSHELP Team) - National Communications Services, INC, Bellevue, WA Mar. 05
- Oct. 06
• Voicemail Administrator for the Exchange Unified Messaging (EUM), Legacy Octel and Avaya Voicemail Systems for the Microsoft Corporation
• Build, Reset passwords, Delete, Disable Voicemail boxes
• Enable extra features on the Customers Voicemail boxes
• Maintain an up-to-date manual for the Voicemail Administrator position
• Create Troubleshooting guides for Customer Service Representatives (CSR) within the Telephone Business Center (TBC) to improve CSR knowledge base and increase efficiency of customer service
• Give trainings/trained backup administrators and end-users
• Provide customer service through e-mail or phone calls

CSR - MS Bell Team (Part of the Telephone Business Center) - National Communications Services, INC, Bellevue, WA Dec. 04 - Mar. 05
• Provide Customer service via a phone queue and through e-mail
• Troubleshoot Telephone Issues
• Create Logs from the Service and Communication Screens
• Setup DirectFax lines for customers
• Schedule and dispatch technicians for on-site troubleshooting/resolutions

MAC/Event Technician - National Communications Services, INC Bellevue, WA May 01 to Oct. 02
• Maintain Telecom System (equipment) on the Microsoft Campus
• Perform Moves, Adds, Changes, and Repairs on Telecom hardware
• Setup Multiple Telecom Lines for Microsoft hosted Events and Conventions
• Customer Care
• Site Maintenance

Warehouse Stocker - RC Willey Salt Lake City, UT Sept. 00 to Mar. 01
• Maintain Stock-Picker and Radio Frequency (RF) gun
• Use proper safety equipment for myself and product
• Stock product into appropriate bins and aisles
• Cycle counted and cleaned the dock
• Pull will calls for customers
• Pull Bays and Transfers for other stores

Assistant Stock Clerk/Sales Associate - Media Play Salt Lake City, UT Nov. 95 to Mar. 01
• Assist warehouse manager
• Handle heavy equipment for transporting stock
• Input data from invoices, bills of lading and other stock records into warehouse database
• Perform customer service out on the sales floor

Warehouse & Delivery - Alphatron Salt Lake City UT Aug. 97 to Nov. 97
• Maintain company vehicle
• Compile invoices and put into correct files
• Maintain Inventory parts
• Deliver product to customers
• Pick up parts to maintain inventory