Skill Sets
Proficient with the following
Operating systems
• Windows XP
• Windows Vista
• Windows 7
• Office Communications Server
• Windows Server 2003
• Exchange Server 2007
• Red Hat Linux
• MAC OS X
Proficient with the following Applications
• Exchange Unified Messaging (Exchange Server 2007)
• Microsoft Office Suite
• Microsoft Visio
• Microsoft Project
• Microsoft Service Enterprise (MSE powered by Siebel and built on
Microsoft SQL Server 2005)
• Microsoft Powershell
• Microsoft Office Communicator
• Microsoft Live Meeting
• Microsoft SharePoint
• Internet Explorer
• Mozilla Firefox Web browse
• RapidWeaver
• Blackberry Enterprise Server
• Putty (Terminal Emulation Program for secure & unsecured
access into switches)
Proficient with the following Telephony Applications
• I3 Interactive Administrator for IP Telephony
• Avaya Unified Messaging system
• Legacy Octel Voicemail systems
• DynaCom/ProComm (Terminal Emulation Program for Telecom Switch
work)
Hands-On Skills
• Install, configure, replace, and troubleshoot software and
hardware
• Setup and troubleshooting printer, fax, and other
peripherals
• Customer Support/point of escalation
Networking
• Routers, switches, Ethernet, & 10Base/100Base-T
• OSI Model, TCP/IP, topology design
• File and print sharing services
Security
• Virus, malware, and spyware removal
• Firewall protection